South-Tek Systems can assist with quotes for replacement parts for commercial and industrial systems. The information needed to identify the correct part depends on how much information is already available.
If you already know the South-Tek part number
If you already know the South-Tek part number, please include the part number and quantity needed with your request.
In many cases, model and serial number information may not be required when a specific South-Tek part number is provided.
If you do not know the part number
If the South-Tek part number is not known, our team may need additional information to identify the correct replacement part.
Please include as much of the following information as available:
- system model
- system serial number
- part description
- quantity needed
- photos of the part, data tag, or system
- any quote number, order number, or previous South-Tek reference number, if available
Commercial and industrial systems
Some replacement parts are standardized across certain commercial product lines, while others vary by model, configuration, or serial number.
For many industrial systems, the serial number is important for confirming the correct replacement part when a part number is not already known.
How to submit your request
Please send your parts quote request to South-Tek support with the available information listed above.
You can reach our team at support@southteksystems911.zendesk.com or call (910) 415-1880.
If you have an existing ticket or email thread
If your request relates to an existing quote, order, or support case, please reply to the existing ticket or email thread when possible. This helps keep the part request and related updates together.
Need help identifying the part?
If you are not sure which replacement part is needed, send the model and serial number if available, along with a description of the part and any photos you have. Our team can review the information and help identify the correct replacement part.